Shipping & Refund Policy
We ship via USPS and all earring orders are sent within 2 business days (does not include Saturday or Sunday). USPS could take up to 72 hours after the package being dropped off to scan your package.
We guarantee our earrings to be 100% sensitive free. If they irritate your ears please email us within 7 days of the package being delivered and we'll refund your order (minus shipping charges). Out of thousands of earrings shipped, we've never had a pair returned due to sensitivity so we are super confident in our guarantee.
Damages and issues
Please inspect your order and contact us within 7 days of the package being delivered. Due to the hygienic nature of the product all sales are final unless the earrings are defective, damaged, you received the wrong item or they are sensitive to the ears.
To start a return, please email firstname.lastname@example.org with your order number and reason for return. If approved, we’ll send instructions on how and where to send your earrings. The return package must be scanned by the shipping company within 7 days of the return approval email. We'll notify you once we’ve received your return. You’ll be automatically refunded on your original payment method (minus shipping charges) within 3 business days. Please note it can take some time for your bank or credit card company to process and post the refund.