Earring Care & FAQ

Pierced Co 100% guarantee:

We are so confident our earrings are completely sensitive free that we guarantee them 100%! If they cause any irritation send an email to hello@piercedco.com within 7 days of your package being delivered and we'll refund your order. 

Extra backs in each order:

Each screw back earring order comes with an extra set of backs. Our hope is you'll accumulate a good collection in case you ever need them. It's no fun having to wait for extra backs to ship until you can wear your earrings again.

Thinner & shorter posts:

We had custom posts made to be thinner & shorter than most other screw back earrings. Which means they shouldn't hurt being put in and won't stretch the ear holes. Being sensitive free and comfortable is super important to us. Woohoo!!

Custom designs:

Majority of our earrings are custom designed and made just for Pierced so you won't be able to get them anywhere else. Especially with the thinner post, flat screw backs and interchangeable charms.

High-quality products:

 All earrings are surgical grade stainless steel, hypoallergenic, lead & nickel free, 18k gold vacuum coated. 

Waterproof:

All earrings can be worn in the pool, at the beach and during bath-time play. They won't tarnish, rust or cause irritation.

Yes, even though every order comes with an extra set of backs we still sell extras and single earrings. We know things happen and we got your back.. literally!

Here are the links: Extra flat screw-backs & Single Earrings

Yay! So excited you are interested in the monthly subscription; it's our favorite! You'll get a pair of fun (and extremely cute) earrings each month. All earrings are surgical grade stainless steel, waterproof, hypoallergenic, nickel free and 18k gold plated. Available in both flat screw-back and clip-on (you can read details about those options above).

TIP: Put the subscription in your daughters name.. we promise the smiles and squeals each month when she get's her own little package are totally worth it!

You can skip, pause or cancel anytime through your customer account under the "manage subscription" tab.

We did a LOT of research and feel we offer the best quality of earrings for the best price. We wanted to keep the subscription affordable while not alter the quality and we are so excited for you to try these out! 

Charges are automatically ran on the 30th of each month. Earrings are shipped within 1-3 business days (not including Saturday or Sunday).

• Example: For June earrings you would be charged May 30th and your earrings would be sent the first week of June. 

If you sign up anytime between the 1st -28th of the month you'll be sent the current month set and another charge will go through on the 30th for the next month. If you have any questions please email us.

• Example: You signed up for the subscription on April 16th. Within 3 business days you are sent that current months earring set. Another charge will go though automatically on April 30th for the next months set (May).

Yes, we'll post a sneak peek on Instagram the week of charges. You can also skip if you aren't loving that months set of earrings.

You can follow us here: Pierced Co Instagram

Your favorite gentle cleanser and water will do the trick. Using a bowl (away from the sink to avoid earrings and/or backs going down the drain) fill with warm water, add your cleanser and lightly use a soft toothbrush.

We have a couple!

• Use a rubber glove when putting the earrings on. This creates a good grip and you can get the backs extra secure and tight. Our fingers have natural oils which makes it harder to get as good of a grip like a rubber glove would.
• It's super important to make sure you are twisting the back on straight and not crooked. If it's crooked, it'll seem like it's secure for a little bit but eventually loosen up. There's sometimes a learning curve when putting screw-back earrings on but we promise you'll get it faster than you think!
• Either every morning or night check the backs and make sure they are still screwed on tight. We've found some kids twist their earrings while at school, etc. and checking them each day will ensure they don't get loose without you knowing and fall off. 

We ship via USPS and all orders are sent within 2-3 business days (does not include Saturday or Sunday). USPS could take up to 72 hours (not including Saturday or Sunday) after the package being dropped off to scan your package.

We're unable to make changes to orders after they're placed. This includes addresses, discount codes or adding/removing products.

We are so sorry and apologize for any inconvienience. Please email hello@piercedco.com within 7 days of your package being delivered with a picture to let us know of any damage or issues and we'll get you taken care of.